Last updated: July 27, 2026
This page explains how to request deletion of your VilleKart account and the personal data associated with it. It applies to all VilleKart apps — Customer, Shop Partner, and Delivery Partner.
Send us an email from the mobile number's registered email address (or include your registered mobile number in the message) so we can verify the account is yours:
Email: privacy@villekart.com
Subject: Delete my account
Include: your registered mobile number and full name
We will verify your identity, confirm the request, and complete deletion within 30 days. We will email you once it is done.
When your account is deleted, we permanently remove the personal data we hold about you, including:
Some records are kept for a limited period where the law requires it, or to complete transactions you were part of. These records are disassociated from your identity (personal details such as name and mobile number are removed or anonymised) wherever possible:
| Data | Why it is retained | Retention period |
|---|---|---|
| Order & transaction records | Legal, tax, and accounting obligations under Indian law | 3 years, then deleted |
| Wallet & cash-deposit ledger entries | Financial reconciliation and dispute resolution | 3 years, then deleted |
| Records under active dispute or legal hold | To resolve the matter as required by law | Until the matter is resolved |
If you are a Delivery or Shop Partner with pending settlements, cash deposits, or payouts, we will process those before completing deletion. We will contact you if anything needs to be resolved first.
For any questions about account deletion or your data, contact us:
See also our Privacy Policy for full details on how we handle your data.